Indian Railway Catering and Tourism Corporation (IRCTC) have already introcuded E-catering services, if you have any queries like the variations on price in India Railway Catering Menu card, and not hyegine food then you can contact their toll free number at 1800-111-321.
Steps have been taken /are being taken to ensure that good quality and hygienic food is served to the passengers which include:
(i) Imposition of penalties in case of deficiencies detected in services.
(ii) Introduction of precooked food (‘ready to eat’ meals) in the range of options available to passengers.
(iii) Operation of centralized Catering Service Monitoring Cell (CSMC) (toll free number 1800-111-321) for prompt redressal of passenger grievances relating to the catering activities and real time assistance to travelling public.
(iv) Operation of all India Helpline (No.138) for rail-users to lodge complaints/suggestions regarding food and catering services.
